WP&UP Support & Counselling Services
So what is it for you?
Need help with a business issue? Stuck on a technical problem? Looking for inspiration? Lonely? In some kind of emotional pain? Need to get fit? Just want to talk to someone?
Welcome to WP&UP SCS
We are here for you. Our services are based on a triage model where we look to match the best resources for your current needs, in the fastest time, with a goal to improve your welling as soon as possible. We have developed a set of channels each with different features and benefits. Take a look and see which works the best for you.
WP&UP Support & Counselling Overview
Community Support
Fast access to a wide range of help
Peer Support
Ongoing support from a group of likeminded individuals
WP&UP Support
Dedicated help on whatever you need
Companionship
Regular chat on whatever you like
Mentorship
Organised steps to your Goals
Counseling Education
Guidance on the types and benefits
Business Health
Skills Health
Physical Health
Mental Health
Self-Help Service
Community Support
The WordPress Community is a rich and vibrant place with a wealth of experience and knowledge. We continue to build upon this healthy community by delivering a free to access Slack team. As a part of our community support, we host 4 Slack channels, supporting the Health Hubs within WP&UP
Each contains community members swapping general chat and sharing experiences. Anyone can post a question, problem or thought. There are some great examples of people reaching out and the community responds. Community Support is a great place to start because its a fast way to access knowledge on a lot of issues.
HOW TO JOIN
Our Slack team is open to all. Follow the link below and enter your email address, you will then receive an invite into the team.
HOW TO GET INVOLVED
Visit the channels and join the conversation. Once you have access to the team, do be sure to introduce yourself and take a look around at which channels you may find beneficial.
Peer Support
Peer support offers a more focused social interaction with a group of likeminded individuals sharing knowledge, experience and practical help with each other. Groups help their members feel more knowledgeable, confident and happy. They are known to help reduce feelings of isolation and loneliness.
- provides a more focused, personal interaction in a group of up to 6 people, with 1 or 2 members opting to take a level of organisational responsibility
- groups have a private Slack channel within WP&UP
- usually organised around fortnightly meetings where each member has a period of time to talk followed by help, support & suggestions from the other members
- meetings usually conclude with members setting a goal for the next period
- between meetings members can post into the channel providing ongoing support
HOW TO GET INVOLVED
If you would like to volunteer as a Peer group organiser, suggest a group, or register to join a group then please email support
WP&UP Support
WP&UP Support is operated by members of the WordPress community with backgrounds in design, development, SEO, business, management and more - so we are likely to understand something about what you are experiencing. Our members are trained in Mental Health First Aid.
Support is the place where you can come for 1 to 1 help on:
- general or specific questions
- discuss a problem
- explore ways to move forward
- explore or register for Companionship or Mentoring
- learn more about Counselling Education
- or just talk
Support is totally confidential and we are bound by our Safeguarding Policy. You can access support in the following ways:
Contact the team anonymously
Phone
Monitored 7 days a week.
Connect and chat
Live Chat
Monitored 08:00 to 18:00 BST Monday to Friday
Direct support via email
Monitored 7 days a week
Our Phone Numbers:
UK Number:
+44(0)20 3322 1080
US Number:
+1 (415) 338-9110
Our Emails:
For the support team:
[email protected] [this domain]
For information and general contact:
[email protected] [this domain]
Contact Hours
Currently the majority of our team are UK based (US based team coming soon), so phone and live chat are monitored:
08:00 BST to 18:00 BST. BST to UTC converter
Social:
WP&UP Companionship
Companionship offers a regular 1 to 1 interaction with a community member from a similar background. It is the opportunity to talk about anything (and everything) in an open ended, non task oriented way. While Companions have a level of training in identifying signs of key mental health issues such as Depression and Anxiety, this channel is not designed to go into mental health, more a supportive ongoing debate on whatever you want to talk about:
- business strategy
- sport
- learning new skills
- improving sales
- what’s happening at the weekend
HOW TO GET INVOLVED
If you would like to volunteer as a companion or register for companionship please email support
WP&UP Mentorship
Mentorship is a form of training and development. It is held on a 1 to 1 basis with a member of the community who has relevant experience and background in what you would like to achieve. The program is designed:
- to run for an agreed period of time, usually set in your first meeting
- you will jointly explore the goal and ways it can be achieved
- you will then set tasks, milestones and dates leading to that goal
- your meetings will usually start with a review of your tasks before assessing any need for change
- your meetings will usually end with the setting of new tasks
Mentoring is widely recognised as having a positive effect on both the personal and professional development of the Mentee, and also deliver positive benefits for the Mentor as well
HOW TO GET INVOLVED
If you would like to volunteer as a Mentor or register as a Mentee please email support
WP&UP Counselling Education
This service is currently in development. When live it will offer resources to help community members who are considering therapy. Subjects will include:
- why therapy and why now?
- what types of therapy are there?
- what type of therapy is best for me?
The service will also compile a listing of trusted practitioners in order to broker an introduction if required